Privacy Policy

This Privacy Policy describes how Coinconvert24 (“us,” “we,” or “our”) collects, uses and shares information about you when you visit interfaces (e.g., websites and mobile applications) owned or controlled by us, including (collectively referred to herein as the “Website”). Please read this Privacy Policy carefully to understand how we process your information.

Coinconvert24 is the data controller of all “Personally Identifiable Information” (i.e. information that can be used to identify you) collected via the Site and of certain Personally Identifiable Information collected from third parties, as set out in this Privacy Policy.

What You Agree by Using Our Site

Some of our Website’s functionality can be used without revealing any Personally Identifiable Information. In order to access certain features on our Website, you may need to submit, or we may collect, Personally Identifiable Information. By submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law.

If you do not agree with our Privacy Policy and our practices, please do not provide any Personally Identifiable Information.

If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Site.

Consent can be withdrawn at any time by contacting us at Please note that we may also rely on legitimate interests or fulfilment of a contract to continue processing your data.

What Information this Privacy Policy Covers

This Privacy Policy covers information we collect through:

  • Our Website;
  • Our mobile applications;
  • Email, chat, form, and any other electronic communication between you and Coinconvert24;
  • Interactions with websites, apps, and services that link to this Privacy Policy, including ones that are third-party.

This Privacy Policy does not cover information collected through:

  • Offline channels or any other website that is affiliated with us, but not expressly linked to this Privacy Policy;
  • Any third-party, including advertising services or any other content services that are present or accessible from or on our Website.

What Information We Collect

For all users interacting with our Website, we collect the following information:

  • Information about the device used to interact with our Website (eg. operating system, model, manufacturer);
  • Information about the browser used to interact with our Website;
  • The date and time of the request, the IP address and other software and hardware information.

For users logged in into their registered accounts, we collect the following information:

  • E-mail address;
  • Last country and IP you accessed the Website from;
  • For each device, the date and time when you have registered on the Website;
  • For each device, the software version and platform used to access the Website.

For non-registered users, or users who are not logged in into their registered account, we do not collect any Personally Identifiable Information.

We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, complete a survey, sign-up for email updates, send us email messages, and/or participate in other services on our website. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services of your choosing, improve and personalize your visit to our Website, and send email messages about website maintenance or updates.

For your convenience we may provide links to sites operated by organizations other than Coinconvert24 (“Third-Party Sites”) that we believe may be of interest to you. We do not disclose your Personally Identifiable Information to these Third Party Sites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personally Identifiable Information.

How We Use the Information

We use information relating to your use of the Website to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Website. We may also use this information to ensure the security of our services and the Website.

We may use your Personally Identifiable Information (i) to process your registration on our Website, (ii) to send you information regarding changes to our terms and policies, (iii) to provide information or content you have requested, (iv) to contact you and send you promotional information regarding our programs, products, features, or services, (v) for internal business purposes such as identification and authentication of our users, (vi) to tailor content, advertisements and offers, (vii) to process your information where we are legally required to do so, (viii) to protect and defend the rights, property, or safety of Coinconvert24, the website, our users, customers, or others; and in connection with our Terms of Use and other agreements, (ix) any other purpose which we will disclose at that time.

How We Share the Information

Coinconvert24will never share your Personally Identifiable Information provided directly by you or via third-parties to third-parties without your prior consent. However, we may share aggregated statistics about your use of our services as long as such information does not contain Personally Identifiable Information.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or the safety of Coinconvert24, our customers, or others. We may also exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Coinconvert24 may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Coinconvert24 to which your Personally Identifiable Information relates.

Retention of Personally Identifiable Information

We keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is processed. The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws.

Management of Personally Identifiable Information

You have certain rights in relation to your Personally Identifiable Information. Registered users can review, manage and delete their collected data

If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via

International Privacy

Coinconvert24 is located in the United States and in the European Economic Area (“EEA”). By accessing the Website and providing Personally Identifiable Information, you agree and acknowledge and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories in which Coinconvert24servers operate. These jurisdictions may have different privacy laws from your home jurisdiction and provide different levels of protection of personal information.

Data Security

We take precautions to ensure the security of your personal information by using a combination of administrative, technical, personnel and physical measures to safeguard personal data in its possession against loss, theft and unauthorized use, disclosure or modification. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

No Information from Children

We do not knowingly collect or maintain Personally Identifiable Information on our Site from children under 16 years of age, and no part of our Site is directed to children under 16 years of age. By using Coinconvert24, you are representing that you are at least 18 years of age, or that you are at least 16 years of age and have your parents’ or guardians’ permission to use our Site. If you have reason to believe that we might store Personally Identifiable Information from or about an underage user, please contact us at

Changes to our Privacy Policy

Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. Please take a look at the Effective date at the top of this page to see when this Privacy Policy was last revised. Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

Complaints, Questions, Suggestions

If you have any complaints, suggestions, privacy-related questions, unresolved problems, or queries regarding our processing of Personally Identifiable Information, please contact us at

Cookie Policy

When you visit, access, or use the website, mobile site, application, electronic newsletter or widget that links to this Cookie Policy (collectively “Site”)Coinconvert24 and its affiliates use cookies and other tracking technologies to deliver and improve the Site, and to display relevant content, products, services, and advertising.

This Cookie Policy explains these technologies, including cookies, pixels, web beacons, and flash cookies, and how you can control them.

By using the Site, you agree that we can use these technologies as described in this Cookie Policy. We hope that this Cookie Policy helps you understand, and feel more confident about, our use of cookies and other tracking technologies. If you have any further questions, please contact us at

We may change this Cookie Policy at any time. Please take a look at the Effective date at the top of this page to see when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the updated Cookie Policy available on or through the Site.

What Is A Cookie?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Coinconvert24’s servers.

What Cookies Do We Use?

Below we list the different types of cookies we may use on the Site. We may also use cookies and similar tools to relate your use of the Site to personal information obtained about you. For example, if you have asked us to provide you information about our upcoming products or promotions, cookie and/or clickstream data about your activities on the Site may allow us to limit the materials we provide you to items we think you will find interesting, based on your prior online activities and preferences.

Strictly Necessary Cookies

These cookies are essential to the Site in order to facilitate our log-in process and enable you to move around it and to use its features. Without these cookies, we may not be able to provide certain services or features, and the Site will not perform as smoothly for you as we would like. Strictly necessary cookies on this Site may include:


Functionality Cookies

In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make while browsing the Site, and to provide enhanced and more personalized content and features, such as customizing a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. In order to permit your connection to the Site, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. All of these features help us to improve your visit to the Site.

Analytics Cookies

We and our service providers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way it works. Analytics cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to count our audience size, see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not.


Advertising Cookies

We and our service providers may use advertising cookies to deliver ads that we believe are relevant to you and your interests. For example, we may use targeting or advertising cookies to customize the advertising and content you receive on our Site, to limit the number of times you see the same ad on our Site and to help measure the effectiveness of our advertising campaigns. These cookies remember what you have looked at on the Site and other sites, and may be combined with other information acquired from third parties, and we may share this information with other organizations, such as advertisers. For more information about targeting and advertising cookies and how you can opt out, visit:


Social Networking Cookies

Our products may have social plug-in capabilities which may include tracking cookies used to track both members and non-members of social networks for additional purposes such as behavioral advertising, analytics, and market research.

What Cookies Do Third Parties Use?

In some circumstances, we may work with third parties to provide services on our Site.

For example, we use analytics services supported by third-party companies who generate analytics cookies on our behalf. We may not have access to these cookies, although we may use statistical information arising from the cookies provided by these third parties to customize the content and for the other purposes described above. These companies may also transfer this information to other parties where required to do so by law, or where such other parties process the information on their behalf.

Third-party advertisers and other organizations may also use their own cookies to collect information about your activities on our Site and/or the advertisements you have clicked on. This information, which may be combined with other information acquired from third parties, may be used by them to serve advertisements on our Site and third party sites that they believe are most likely to be of interest to you based on the content you have viewed. Third-party advertisers may also use this information to measure the effectiveness of their advertisements and to track aggregate usage statistics.

We may not control these third-party cookies and their use may be governed by the privacy policies of the third parties employing these cookies. To learn about these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website.

How Can I Control Cookies?

You may refuse to accept cookies from the Site at any time by activating the setting on your browser which allows you to refuse cookies.

Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen.

Please note that by disabling or blocking any or all cookies, some features of the Site may not operate as intended, or you may not have access to features or personalization available through the Site.